3 Key Services You Need for Your Digital Marketing Strategy

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Whether you’re just starting to think about digital or already have an SEO and content strategy, making sure you have certain foundational services can be key to saving you time and improving your results.

To develop your online brand and help customers find you amid all the competition, here is a quick guide on three cost-effective digital tactics you should have in place.

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Google My Business

Google is one of the most-visited sites in the world and everybody with a device uses it multiple times a day to help inform their purchasing decisions. Did you know it also has tools available to help your business grow?

Google My Business is a platform that presents your business on the right side of the search results page and includes photos of your business, reviews, listings, and, best of all, a space to create social posts!

Using Google My Business will allow you to put your best foot forward the moment prospects start searching for your business, impressing both current and prospective customers alike.

 

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Listing/Directory Services

Crafting an attractive website for your business takes plenty of time and effort, but that attractive website isn’t helpful if people don’t know where or how to find it.

Search engines like Google, Bing, and Yahoo! draw their listings data from different directory services all over the internet. While many of these services provide accurate information, it is important for business owners to set up accounts on as many of these sites as possible so they can ensure the accuracy of their phone numbers, addresses, and website URLs.

 

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Review Management

Reviews are the lifeblood of a business. The very first thing customers do when someone recommends a company is to check out the general consensus of their online reviews and, most importantly, how the company responds to the comments.

Taking the time to respond to your reviews in a polite and friendly manner can show how much you value your customers and that you are also gracious and willing to fix mistakes if you receive negative feedback. It may take 30 minutes out of your day to do, but the positive effect it can have on your online reputation can’t be replicated anywhere else.

If you’re looking for proven ways to stay in your customers’ minds and consistently promote your business, give the staff at RSVP – Upscale Offers for Life & Home a call today at (888) 958-7787 or visit us online to see our customizable solutions.

The Buyer’s Journey: How Your Customers Really Find You

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How Your Customers Really Find You

Marketing today can require a comprehensive strategy that includes both online and traditional direct methods to maximize your chance of qualified prospects finding and choosing your business. In today’s digital world, what is the best way for you to stand-out during each part of the buyer’s decision-making process?

 

Awareness

It all starts with awareness. While methods like radio, newspapers and direct mail are primary sources for stimulating customer interest, they also search online using keywords and/or look at Google listings as part of their initial research.

 

Findability

Findability

The customer is searching, using Google, apps, directories, voice search and more. How easy is it for them to find you? It’s essential for you to know the findability of your own business and identify any inaccurate or missing online listings, which can easily improve your ranking on search engines.

 

Reputation

The customer has found you! Your website is well-designed, simple to navigate, and contains great information on your products and services. Do you have great reviews? A business’ online reputation directly influences whether someone decides to do business with you or not. In fact, 84% trust online reviews as much as word-of-mouth from their friends.

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Conversion

All the pieces are now in place for the customer to choose you. Will they? Conversion refers to the percentage of potential customers who take a specific action, such as calling you or booking an appointment online. Some tools to increase conversion are a website featuring a clear call-to-action, a web form, an online calendar, or the ability to purchase your products via an app. Don’t be one of the 22% of businesses who aren’t satisfied with their conversion rate, when you can use one or all of these tools to make it easy for a customer to connect with you.

 

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Advocacy

The experience your customer had with you and your product or service should result in advocacy. They should want to continue doing business with you. People often share their thoughts through social posts, online reviews, or blogs. This is the best press you could ask for when it comes to promoting your business, so it’s important to know what’s being shared and harness its power effectively.

If you’re looking for proven ways to stay in your customers’ minds and consistently promote your business, give the staff at RSVP – Upscale Offers for Life & Home a call today at (888) 958-7787 or visit us online to see our customizable solutions.

Can Combining Mailers with Digital Marketing Create Greater Success?

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Marketing has been transformed by social media over the last few years and many businesses are now making digital solutions a large part of their strategy. However, digital solutions can only go so far with your potential clients. Thankfully, some traditional marketing tools, like direct mail, can still provide massive exposure.

Here are just a few ways why combining traditional marketing options with your digital strategy can make it more successful.

Print is Better for the Brain

Just because our eyes spend hours looking at a screen every day doesn’t mean it’s the ideal form of communication. Studies show that people require 21% less brainpower to read a page of print than a page of online text and can recall the name of the business 75% better when printed.

When crafting your marketing strategy and combining direct mail and digital marketing, the digital strategy can give you quantity and greater reach, but print offers quality and staying power.

You Have Your Reader’s Full Attention

The problem with digital advertising is that while you are able to reach a wide selection of potential clients with one message, you are only one message in a full inbox. Unless you have an eye-catching subject line, the odds are high that you can get lost in the system.

With real mail advertising, you’ll instantly stand out in the eyes of the recipient in a much smaller pool of daily mail. The best part? You’ll also pop back into your recipient’s minds every time they see your flyer on their coffee table or fridge, giving your marketing strategy greater longevity.

Greater Opportunity for Creativity

Whether it’s the physical presence of the ad or the way we carry it around with us, there’s something tactile about a direct mail flyer that no amount of paid online ads or SMS deals can ever compete with.

One of the best ways you can take advantage of this is to change the gloss or texture of your flyer and customize it to stand out against the rest of the envelopes in a person’s mailbox. You can even include valuable gift cards in your marketing to further entice and attract your clients!

Marketing today requires a complex strategy to merge the real and digital worlds and keep your clients hooked. If you’re looking for proven ways to stay in your clients’ minds and consistently promote your business, give the staff at RSVP Upscale Offers a call today at 888-958-7787 or visit us online to see our wide selection of direct mail marketing options.

Holiday Shopping is Coming!

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Black Friday? That sounds scary. Millions brave the crowds the Friday after Thanksgiving to start their Christmas shopping looking for big savings. It turns out it isn’t an official US holiday but if you’re not in retail you probably have the day off. If you are in retail I wish you all the serenity and coffee you need. I had wondered where such a dark name came from, it sounds so ominous to me! But in reality it just comes from accounting, losses were recorded in red ink while black ink represented a profit. Electronics, toys, clothing, home furnishing, just about anything you can think of will have big discounts on Black Friday.

More recently the day after Black Friday is getting some hype, Small Business Saturday! Starting in 2010 this day promotes supporting small and local businesses. Just a year later the day became official in 2011. By 2014 American Express had become a huge supporter of this day and do free ads for local businesses. Local businesses today are being very supported on this day and it looks like that support will only continue to grow!

With such a crazy shopping weekend after Thanksgiving my personal favorite is Cyber Monday.  That is where you’ll find me! Starting back in 2005 this seems like a great way to avoid the traffic, crowds, cold, and all the hassle for items that may be out of stock by the time you get to them, eek. A lot of Cyber Monday shopping can actually begin on Sunday so you don’t even have to miss a beat if you’re going to be shopping all three of these events next weekend!

 

Shopping Image Source: http://www.swire-mt.com/

Submitted by Syd Miles

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Lessons From My Grandfather

“Relationships are everything.” My grandfather has told me this thousands of times, ever since I first understood what it meant to be personable. When it comes to doing business, my grandfather has bestowed in me valuable lessons about how two people should conduct themselves and find success in what they are trying to achieve. Whether it is a formal meeting behind a desk, or a lunch meeting on a Friday, the way you present and handle yourself is everything. My grandfather, who is now in his 90’s spent his whole life since he was 16 doing business with others and building great relationships on top of it.

Being 22 & fresh out of college, there is nothing I appreciate more than wisdom from a man who has seen life from not only a different generation’s perspective, but also from a different world. He was born and raised in Vienna, Austria until he and his family immigrated the United States – but not before living through the Nazi invasion. While his family was not Jewish by religion, they were by blood, which prevented my grandfather from ever graduating from high school. Starting at age 15, he worked at a service station until one day the owner told him that he was taking a job elsewhere & gave my grandfather full responsibility for operating the station. Even at such a young age, my grandfather took over the service station, and managed it until he came over to the United States in 1939, when he began working at a lamp factory in Cleveland.

This was only the next opportunity for my grandfather, and while working at the factory in his new land, he began to learn English – and even found love. Only two weeks later, fate led him to my grandmother. A short time after that, he enlisted in the U.S. army and became a member of a mysterious, elite team that was so secretive in its mission, it was known only as PO Box 1142. My grandfather’s team was responsible for listening in on conversations of German Prisoners of War who were stationed there. No one else knew what PO Box 1142 did – it was all highly confidential because the work was very important to the war effort.

After leaving the army, my grandfather worked for the Motch & Merryweather Machinery Company and then left to join Pesco Products, a division of Borg Warner Corporation as a Senior Buyer. Ultimately, Picker X Ray asked him to provide non-magnetic stainless steel tools for the MRI. He and a German business acquaintance went into business together and became the sole importers of such products; 2 years later, his partner developed the only titanium tool line available, and they successfully sold that product for 15 years.

My grandfather’s valuable knowledge and wisdom that he shares with me to this day helps me strive for great relationships with everyone that I do business with now and in the future. I owe much of my personal and professional demeanor to my grandparents and one day I will be able to pass that along to my own children. I personally believe you cannot do good business without showing others your own commitment to and strong belief in what you are selling. Even today my grandfather takes me with him when he meets with different people, just to prove how right his statement is. Relationships in business may start with a simple handshake but end with a partnership for years to come.

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Me & my grandfather at my recent college graduation.


Contributed by Ethan Tanney. All photos are the author’s own & may not be reproduced without permission.
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Teamwork Gets It Done!

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When I started working at RSVP at 2012, we only offered one program – our Luxury Card Pack – and only mailed in 10 zones throughout Ohio & Kentucky. At that time, I was the only graphic designer and I easily kept myself organized with just pen and paper: writing out to-do lists, sketching ideas, and making notes for myself. In 2013, RSVP quickly started growing, adding several new programs to create an entire marketing suite, as well as acquiring 2 new zones in Indianapolis – bringing our total coverage to 12 zones in 3 states. Before I knew it, I was swamped! Two things immediately became clear:

  1. I realized that we needed to hire a second designer, not only to help manage the workload these exciting changes brought about, but also to enable RSVP to continue to grow.
  2. I also realized that my-pen-and-paper method of organization & project management wasn’t going to cut it any more!

In December 2014, we hired a 2nd graphic designer, and though the workload remained demanding & hectic, I knew we could manage it if we worked together & developed a coherent strategy.

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So how do we do it?

  1. We set clear goals and tasks: Each of our programs has a set-in-stone deadline, so staying on task & on track is essential! We make this happen by using project management software to schedule and manage tasks. This helps us work as a team & take big projects in small chunks – it can be overwhelming to see something like 36 mailings due in a single month! But by breaking it down bit by bit. we find it’s much less stressful and daunting. We each excel at different aspects of design, too, so the software allows us to collaborate – and to come with the best solution for each client.Image3
  2. We expect the unexpected: It’s inevitable that something goes wrong – a computer crashes, or a client changes the artwork, or someone gets sick. No matter how much pre-planning we do, we know that something always comes up. The key is to stay calm & cope with whatever the situation may be.  We stay flexible by getting work done early & doing our best to anticipate possible speed bumps. Image4
  3. We measure our successes and celebrate our victories: When you manage a project for efficiency, accuracy, and speed, it’s not just about managing the details and flow of the project; it’s also about managing the details of the details. Every morning, we come with a clear plan of action, enumerating what needs to be done that day, how we’re going to get it done, and we make sure to check off each task along the way. At the end of the day, we evaluate what we have accomplished, and then plan accordingly for the next day. Image5

We know that RSVP’s success is our success & vice-versa, so we’re excited to continue growing & know that we will be able to manage our projects as long as we stay focused & committed to excellence. We won’t stop until we reach the top!Image6


Contributed by Caitlin Tuohy. All images are the author’s own & may not be republished without express written permission.

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