Responsibility

 

Recently a client shared a story with me. They had ran an ad with another company and the other company accidentally inverted some digits in their phone number. The client signed off on the proof without realizing it. They didn't think it was something they needed to worry about because they had ran the ad before. When the mistake was discovered later the company told my client they weren't liable because the client approved the ad.

While that is technically right, it is also so wrong.

Clients should feel that their vendors are looking out for them, proactively working to not make mistakes and fixing any if they do. They need to feel their vendors have their backs.

Before we run an ad for a client we check every single phone number and website, every single time we run the ad for them, even if it is the same ad we have always run for them. Some might ask “why would you waste your time doing that when your clients have already approved their ads?” We don’t view it as a waste of time. We are in business to help our clients grow. We help do that by looking out for them, even though we don’t technically need to. We’re responsible when we don’t need to be because it’s the best thing to do for our client and because it’s right thing to do.

 

Contributed by Jodie Hook.

Jodie